FAQ

Telkomsel is Indonesia’s largest mobile operator and widely considered to have the widest coverage and strongest signal in Bali. Whether you are in the busy streets of Seminyak, the jungles of Ubud, or island-hopping to Nusa Penida and the Gili Islands, Telkomsel generally offers the most reliable 4G and 5G connection.

Yes! Our Telkomsel SIM cards and eSIMs work throughout all of Indonesia, including Jakarta, Lombok, Komodo Island, Yogyakarta, Raja Ampat, Batam, Java, Sumatra, Kalimantan, Sulawesi, Maluku Islands, and Papua.

Yes! When you install the new eSIM (or insert the physical SIM), your phone will ask if you want to update your number for WhatsApp. Simply select "Keep My Current Number". This allows you to use Indonesian data (internet) while keeping your home number for WhatsApp chats and calls.

Yes. Your phone must be "carrier unlocked" to use any SIM card from a different provider. If you are unsure, please contact your home mobile carrier to confirm your device is unlocked before purchasing.

Most modern smartphones (iPhone 11 and newer, Samsung S20 and newer, Samsung Z Fold/Flip 3 and newer, Google Pixel 3 and newer, Xiaomi 12T Pro and newer) support eSIM.

Please check your phone’s specifications or settings to ensure it is "eSIM compatible" before purchasing.

• Physical SIM: A traditional card that you insert into your phone's SIM tray.
• eSIM: A digital SIM that you download to your phone by scanning a QR code. It works exactly like a physical card but without the hassle of swapping tiny chips.

You can install the eSIM while you are still at home, but it will not connect or activate until you land in Indonesia and pick up the local Telkomsel signal.

Yes, Indonesia has strict regulations requiring all phones to register their IMEI to connect to local networks.

• The Good News: When you buy a Tourist Prepaid SIM from us, we handle the registration for you. The tourist registration is valid for 30 days.
• What we need: We will need your (1) Passport details and your device's (2) IMEI number to complete the registration before you arrive.

We recommend purchasing at least 24-48 hours before your flight. This gives us enough time to process your registration so you can connect the moment you land at Ngurah Rai Bali International Airport (DPS).

1. Purchase the eSIM on this website.
2. Check your email for the QR Code and instructions.
3. Fill the Registration Form. Prepare your passport and phone's IMEI number (dial *#06# to see it).
4. Upload a photo of your Passport, a Selfie, and a screenshot of your IMEI.
5. Scan the QR code (ensure you have WiFi/Internet connection when scanning).
6. The plan will activate automatically once your phone connects to the Telkomsel network in Indonesia.

1. Purchase the SIM card on this website.
2. Check your email for the instructions.
3. Fill the Registration Form. Prepare your passport and phone's IMEI number (dial *#06# to see it).
4. Upload a photo of your Passport, a Selfie, and a screenshot of your IMEI.
5. The plan will activate automatically once your phone connects to the Telkomsel network in Indonesia.

Yes. Indonesian regulations require all SIM (including tourist prepaid cards) to be registered with a valid ID. We handle the registration for you. You will need to upload a clear photo of your passport.

This is a mandatory requirement by the Indonesian government for all telecommunications equipment. To register a "Tourist SIM," we must validate your identity against your passport and device IMEI.

Rest assured, your data is used strictly for this registration.

Dial *#06# on your keypad, and a screen will pop up with your IMEI and barcodes. Take a screenshot of this screen to upload.

Submit the form at least 24-48 hours before your flight.

This gives our team enough time to process the registration so your connection is ready the moment you land.

If you are staying for less than 90 days, you generally do not need to pay the IMEI tax. We register your card as a "Tourist" activation, which whitelists your phone for network usage during your stay.

Yes! All our Telkomsel plans allow personal hotspot and tethering. You can share your data with your laptop, tablet, or travel partner.

You can easily top up your data.

We recommend downloading the MyTelkomsel App once you have your new number. You can purchase additional data packages directly through the app using a credit card or e-wallet, or contact us for a top-up service.

Yes, both the Physical SIM and eSIM come with a local Indonesian (+62) phone number.

You can receive calls and texts (helpful for GoJek/Grab drivers or hotel reservations).

If you experience technical issues, please contact our support team immediately. If we cannot fix the problem, we will issue a full refund.