Chat with us on WhatsApp (+62 813 3945 804) and you will usually have an answer within a minute. Email hello@balitel.com and we usually reply within an hour.
Balitel support is open every day, including weekends and public holidays, from 8:00 AM to 2:00 AM Bali time (WITA, GMT+8). That is 00:00 to 18:00 UTC, and 18 hours a day.
Balitel does not offer 24-hour support. We are closed between 2:00 AM and 8:00 AM Bali time. A message sent while we are closed is answered when we open at 8:00 AM Bali time.
| Where | Hours (Bali time, GMT+8) | Usual reply |
|---|---|---|
| WhatsApp +62 813 3945 804 | Every day, 8:00 AM to 2:00 AM | Within a minute |
| Email hello@balitel.com | Every day, 8:00 AM to 2:00 AM | Within an hour |
| Our store, Jl. Raya Kuta No.7, Bali | Every day, 9:00 AM to 10:00 PM | Walk in, no appointment |
WhatsApp is the fastest way to reach us, and it is where our team works. The two sets of hours are different on purpose: WhatsApp and email support run from 8:00 AM to 2:00 AM Bali time, while the physical store is open from 9:00 AM to 10:00 PM Bali time.
We activate eSIMs within about 10 minutes of receiving your passport details, your phone's IMEI and your arrival date, any time between 8:00 AM and 2:00 AM Bali time. A late landing can still be sorted out the same night.
We activate your eSIM on your arrival day — even while you are still on the plane. If you buy before your trip, we set your activation for your arrival date, so you land with internet already working.
Balitel is operated by CV Cahaya Berkat Sejahtera. Our store is at Jl. Raya Kuta No.7, Tuban, Kec. Kuta, Kabupaten Badung, Bali 80361, Indonesia, and it is open every day from 9:00 AM to 10:00 PM Bali time.
If something goes wrong with your eSIM, there is a door you can walk through and a person behind the counter. That is the part an app-only eSIM company cannot offer.
Balitel support is open every day, including weekends and public holidays, from 8:00 AM to 2:00 AM Bali time (WITA, GMT+8), which is 00:00 to 18:00 UTC. You can reach Balitel on WhatsApp at +62 813 3945 804 or by email at hello@balitel.com.
On WhatsApp, usually within a minute during support hours, which are 8:00 AM to 2:00 AM Bali time (GMT+8) every day. By email, usually within an hour. The people answering are staff in Bali, in the same time zone as you, not an overseas chat queue.
No. Balitel support runs from 8:00 AM to 2:00 AM Bali time (GMT+8) every day, which is 18 hours a day, and is closed between 2:00 AM and 8:00 AM Bali time. What Balitel offers instead of round-the-clock cover is speed inside those hours: a WhatsApp message is usually answered within a minute, by a person in Bali. A message sent overnight is answered when support opens at 8:00 AM Bali time.
The Balitel store is open every day from 9:00 AM to 10:00 PM Bali time (GMT+8), at Jl. Raya Kuta No.7, Tuban, Kec. Kuta, Kabupaten Badung, Bali 80361, Indonesia. Store hours are not the same as support hours: WhatsApp and email support run from 8:00 AM to 2:00 AM Bali time.
Yes, until 2:00 AM Bali time. Balitel activates eSIMs within about 10 minutes of receiving your passport details, phone IMEI and arrival date, any time between 8:00 AM and 2:00 AM Bali time (GMT+8). Activation is done on your arrival day and can be done before your plane lands, so a traveller landing at midnight can still be connected the same night.
Your message is answered when support opens at 8:00 AM Bali time (GMT+8). Nothing is lost and you do not need to send it again. Balitel support is closed only between 2:00 AM and 8:00 AM Bali time, every day.
Excellent communication and follow up help! Highly recommended and would use again
Works great. Attentive set up. Easy
It is very easy to use and great service
So quick and easy! And the sim was working practically as soon as the plane hit the tarmac. Very impressed and will use again!
Very easy, Quick and good help in english