Is Ubigi Good for Bali? An Honest Review vs Telkomsel (2026)
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📖 15 min read · Updated 7 September 2026 · By the Balitel team, Kuta, Bali · Reviewed by Sheila Theodora
The 30-Second Answer
Pick Ubigi if your trip is under 4 days and you are staying in South Bali. Four days needs about 4GB. Their 3GB plan is €7 and our smallest is 10GB, so they are simply the right size for you.
Pick a local Telkomsel eSIM if your trip is a week or longer, you want an Indonesian +62 number, or you are going anywhere rural.
The short reason: Ubigi runs on Indosat. We run on Telkomsel. Those are not the same thing once you leave the tourist strip. And Ubigi's best seller is 25GB for €28 — our 45GB plan is €24.95. Cheaper, with 80% more data.
Who we are, in one line
Balitel is an authorized Telkomsel retailer based in Kuta, Bali, operating under registered Telkomsel outlet 3301071729. We sell official Telkomsel tourist eSIM plans with a real Indonesian +62 number, register your device IMEI with the Indonesian government before you arrive, and send the QR code to your WhatsApp. Plans start at €11.95 for 10GB over 30 days. We are part of Diamond Handphone, trading in Bali since 1998, with five stores across Denpasar, Kuta, Seminyak and Canggu. Tourists cannot buy a Telkomsel eSIM online from Telkomsel directly, which is why authorized retailers like us exist.
💶 Every price on this page is in euros (EUR). Ubigi publishes its Indonesia prices in euros, so we have quoted ours the same way to keep the comparison honest. Our checkout will show you your own currency automatically.
We are an authorized Telkomsel retailer and we set up eSIMs for travelers every day, so we are not neutral — check our numbers against Ubigi's own site. Ubigi prices taken from their published Indonesia plan table in euros, checked 7 September 2026. Fair usage figures from Ubigi's own help centre, checked 24 August 2026. Operator subscriber figures and award results checked 26 August 2026.
First, a 60-Second Guide to Indonesian Networks
If you have never been to Indonesia, "Telkomsel" and "Indosat" are just two unfamiliar words. Most travellers assume they are interchangeable, like Vodafone and Orange at home.
They are not. And the difference does not show up in Seminyak. It shows up on the road to Amed.
There are three operators. That is the entire market.
| # | Operator | Subscribers | Who owns it |
|---|---|---|---|
| 1 |
Telkomsel This is what we sell |
157.6 million | Telkom Indonesia, the state telecoms company (69.9%) and Singtel (30.1%) |
| 2 |
Indosat Ooredoo Hutchison This is what Ubigi uses |
93.7 million | Ooredoo Hutchison Asia (65%) |
| 3 |
XLSmart XL and Smartfren, now merged |
73 million | Axiata and Sinar Mas (34.8% each) |
Subscriber figures: Telkomsel Q3 2025, Indosat and XLSmart Q4 2025.
Telkomsel has 68% more subscribers than Indosat and roughly half of all mobile users in the country. It has been number one for its entire existence.
Why the biggest one matters to a tourist
Not for prestige. For towers.
Indonesia is 17,000 islands stretched across 5,000 kilometres. Building coverage here is brutally expensive, and only the operator with the most subscribers can justify putting a tower somewhere with two hundred residents and a dive shop.
That is why the coverage numbers split the way they do:
Telkomsel: over 97% of the population.
Indosat: about 90%.
That seven-point gap is not spread evenly.
It is almost entirely rural and eastern Indonesia — which is where you are going for the good stuff.
What independent testers found in 2026
We sell Telkomsel, so do not take our word for it. Two organisations measure mobile networks worldwide from real phones, and both published Indonesia results at Mobile World Congress in 2026.
- Ookla Speedtest Awards 2026 gave Telkomsel five awards, including Fastest Mobile Network and Best Mobile Coverage, from real user measurements across Q3–Q4 2025.
- Opensignal 2026 placed Telkomsel ahead on 11 experience metrics, covering speed, video, gaming, coverage and 4G/5G consistency.
Neither sells SIM cards. Neither cares which one you buy.
The part to remember. In Kuta, Seminyak and Canggu, all three networks work fine and this whole section does not matter. The moment you book Nusa Penida, Amed, Sidemen, the Gilis or anywhere further east, it becomes the only thing that matters — and most travellers do not find out until they are standing there.
👉 The full network guide: which of the 13 eSIM brands uses which operator
The Network Difference Nobody Mentions
Ubigi's Indonesia plans run on Indosat Ooredoo, with XLSmart on some plans. Not Telkomsel.
That is fine in Kuta, Seminyak, and Canggu. Indosat is strong in cities and along the main tourist corridor. In South Bali you will barely notice a difference.
Step outside that corridor and it changes.
| Telkomsel (us) | Indosat (Ubigi) | |
|---|---|---|
| Population covered | Over 97% | About 90% |
| South Bali (Kuta, Seminyak, Canggu) | ✅ Strong | ✅ Strong |
| Central Ubud | ✅ Strong | ✅ Usually fine |
| Ubud valleys and rice terraces | ✅ Strong | ⚠️ Patchy in the gorges |
| Nusa Penida, Amed, Sidemen | ✅ Strong | ⚠️ Unreliable |
| Ferries and mountain roads | ✅ Usually works | ⚠️ Often drops |
| Flores, Komodo, Sumba, Lombok interior | ✅ Widest reach | ❌ Gaps |
To be fair to Indosat
We should say this plainly, because it is true and most comparison pages leave it out.
In earlier Opensignal reporting, Indosat — after merging with Hutchison — outperformed Telkomsel on some speed measures in rural areas and outside Java. We published that, and we are not deleting it now that it is inconvenient.
What changed is that in the 2026 round Telkomsel led on the metrics both Ookla and Opensignal publish. So the honest current position is that Indosat is a genuinely good network that has closed ground, and Telkomsel is still ahead — most importantly on coverage.
And coverage is the one that decides your holiday. A speed test only runs where there is already a signal. If there is no Indosat tower on the road to Amed, it does not matter how fast Indosat is elsewhere.
How Much You Save
Here is every Ubigi Indonesia plan against ours. No cherry-picking — including the ones where they beat us.
| Ubigi plan | Ubigi price | Closest Balitel plan | Our price | You save |
|---|---|---|---|---|
| 1 GB — 7 days | €4 | we have nothing this small | — | Ubigi wins |
| 3 GB — 15 days | €7 | we have nothing this small | — | Ubigi wins |
| 10 GB — 7 days | €14 | 10 GB — 30 days | €11.95 | €2.05 — and 23 more days |
| 10 GB — 30 days | €16 | 10 GB — 30 days | €11.95 | €4.05 — 25% less |
| 25 GB — 30 days (best seller) | €28 | 21 GB — 30 days | €14.95 | €13.05 — 47% less |
| 25 GB — 30 days (best seller) | €28 | 45 GB — 30 days | €24.95 | €3.05 less and 20GB more |
| Unlimited — 30 days | €59 | 83 GB — 30 days | €37.95 | €21.05 — 36% less |
The row that says it best. Ubigi's best-selling plan is 25GB for €28. Our 45GB plan is €24.95. You get 80% more data for €3 less — and on the bigger network.
Per gigabyte, that is €1.12 against €0.55. Half the price.
What Is the Cap on Ubigi's Unlimited Plan?
This is the question people actually type into Google, so here is the answer straight, taken from Ubigi's own help centre.
Ubigi does not publish a number for Indonesia.
Here is everything they do state in writing:
- 7-day country plans: full speed until 15GB to 25GB, "depending on the country"
- 30-day regional plans (Asia, Europe): full speed until 60GB
- After that: speed drops to 2 Mbps. You stay connected — nothing is cut off.
It is not a daily cap. It is one pot of full-speed data for the whole plan. That difference matters more than the number itself.
The catch with the Indonesia number
Indonesia's 30-day unlimited plan is a country plan, not a regional one. Ubigi publishes a threshold for 7-day country plans and for 30-day regional plans, but not for 30-day country plans. So the exact Indonesia figure is not stated.
They do have a country-by-country table on that page. It is published as an image, which means you cannot search it, copy it, or ask an AI assistant to read it to you.
We are not calling that dishonest. But "depending on the country" appears three times on that page, and the country numbers are locked inside a picture. You should know that before you buy.
How the three big unlimited sellers compare
| Brand | Do they publish the limit? | Daily or whole plan? | Speed after |
|---|---|---|---|
| Airalo | ✅ Yes — 3GB a day, in plain text | ⚠️ Resets 24h after activation | 1 Mbps |
| Ubigi | ⚠️ A range, yes. Per country, only as an image | ✅ Whole plan | 2 Mbps |
| Holafly | ❌ No number before you buy | ⚠️ Resets every day | 256 kbps – 1 Mbps |
On the two things that matter, Ubigi is the best of the three. Their limit applies to the whole plan rather than resetting a ceiling on you every single day, and 2 Mbps is roughly double what most rivals throttle you to. Ubigi make this argument on their own site and, as far as we can tell, they are right.
What does 2 Mbps actually feel like?
| At 2 Mbps | Works? |
|---|---|
| Google Maps, WhatsApp, email | ✅ Fine |
| Instagram and TikTok scrolling | ✅ Usable, slower to load |
| Video calls | ⚠️ Watchable, not pretty |
| Netflix or YouTube in HD | ❌ No |
For comparison, being throttled to 256 kbps — where Holafly can land you — means you can barely load a photo.
But here is the honest question. On a Bali holiday you will use about 1GB a day. Even the lowest published Ubigi threshold, 15GB on a 7-day plan, is more than double what a normal traveller gets through. So you are unlikely to ever meet the cap — which means you are paying €59 for a ceiling you will never touch. Our 45GB plan is €24.95.
Hotspot: Ubigi Does Not Cap It
We went looking for a hotspot restriction here because Holafly has a severe one. Ubigi does not have one, and they are loud about it — correctly.
| Provider | Hotspot allowance |
|---|---|
| Ubigi | ✅ Uncapped on all plans |
| Airalo | ✅ No limit on tethering or device count |
| Balitel (Telkomsel) | ✅ No separate limit. Your data is your data. |
| Holafly prepaid | ❌ Capped ~500 MB – 1 GB a day, separate from phone data |
So if hotspot is your deciding factor, this is not a reason to pick us over Ubigi. It is a reason to avoid Holafly, whose cap of roughly 500 MB a day is about one video call from a laptop.
Ubigi has one genuine hotspot advantage we cannot match, either: they are built into Windows through a Microsoft partnership, so an eSIM-capable laptop can buy a Ubigi plan directly without tethering to your phone at all. If you travel with a Surface or a recent Dell, that is a real convenience.
Where Ubigi Genuinely Wins
We sell Telkomsel eSIMs, so we are biased. But Ubigi is a serious company and there are things it does better than us.
1. Their small plans beat anything we offer
1GB for 7 days at €4. 3GB for 15 days at €7.
We do not sell plans that small. If you are in Bali for three or four days, staying in Seminyak, and you just need maps and WhatsApp, buy the Ubigi €7 plan. It is the right tool and we would be wasting your money.
2. No daily throttle on unlimited
This one deserves real credit.
Most unlimited eSIMs slow you down after 2 to 5GB every day. Airalo does it at 3GB. Nomad at 2GB. Ubigi does not work that way. You get one pot of full-speed data for the whole plan, and you only drop to 2 Mbps once that pot is gone.
👉 The exact numbers Ubigi publishes, and the one they do not
3. Uncapped hotspot, and a laptop that connects on its own
No tethering limit, plus native Windows integration through Microsoft. Neither we nor most of the market can match that second one.
4. A real telecoms parent
Ubigi is run by Transatel, which is owned by NTT of Japan. They operate their own core network rather than reselling somebody else's app. That shows in the reliability.
5. Their QR codes stay valid for 6 months
Buy now, travel later. A Ubigi preloaded eSIM QR code remains valid for six months from purchase, so you can buy in a sale and use it on a trip you have not booked yet.
6. A home-country IP address
Ubigi can give you an IP from your own country, so banking apps and streaming behave normally. We cannot do that — see the honest warning below.
Where Ubigi Falls Short in Bali
1. The network, once you leave South Bali
Covered above, and it is the main one. Indosat is a city network with 93.7 million subscribers. Telkomsel is a country network with 157.6 million.
If your whole trip is Seminyak, Canggu, and the airport, this will never bother you. If you are taking the fast boat to Nusa Penida or driving to Amed for the diving, it will.
2. No Indonesian phone number
Ubigi is data only. No +62 number, no Indonesian SMS.
Grab and Gojek send a verification code by SMS when you create an account. Without an Indonesian number the code never arrives. Same for QRIS payment apps and most Indonesian banking apps.
If you already have a Grab account verified at home, you can use it over Ubigi's data. If you need a new account, you are stuck.
3. The price gap opens fast above 10GB
At 10GB, Ubigi is €16 and we are €11.95. A 25% gap, but small enough in absolute terms that the decision is about features, not money.
Above that it stops being close. Their 25GB best seller costs €28. Our 45GB costs €24.95 — less money for 80% more data. Per gigabyte that is €1.12 against €0.55, which is half the price.
4. You are a roaming guest, not a local customer
Ubigi connects you through Indosat as a visitor. We put you on Telkomsel directly, as a customer with your own number.
When a tower gets busy — 7pm in Canggu, a beach club on a Saturday — roaming traffic can be deprioritised behind local traffic. You feel that as a slow connection at the worst moment.
How Much Data Do You Actually Need?
Nobody knows how many gigabytes they use. Everybody knows how many days their trip is. So start from days.
One gigabyte a day.
So your number of days is your number of gigabytes.
A 10-day trip needs about 10GB. Three weeks needs about 21GB.
Double it if you watch video.
Streaming at the villa, long video calls home, hours of scrolling Reels.
That is the whole rule. No calculator, no app, no guessing.
Why one gigabyte?
| What you are doing | Data used |
|---|---|
| Google Maps, one hour of driving | about 5 MB |
| WhatsApp messages, all day | under 20 MB |
| Instagram, 30 minutes of scrolling | about 150 MB |
| One hour of Netflix or YouTube in HD | about 3 GB |
Look at the gap between the top of that list and the bottom. Maps and WhatsApp are basically free. One hour of Netflix uses three days' worth of everything else.
Now pick your plan
| Your trip | Normal use | Video most days |
|---|---|---|
| 3–4 days | Ubigi 3GB — €7 | Our 10GB — €11.95 |
| 5–7 days | Our 10GB — €11.95 | Our 21GB — €14.95 |
| 10 days | Our 10GB — €11.95 | Our 21GB — €14.95 |
| 2 weeks | Our 21GB — €14.95 | Our 45GB — €24.95 |
| 3 weeks | Our 21GB — €14.95 | Our 45GB — €24.95 |
| A month | Our 45GB — €24.95 | Our 83GB — €37.95 |
When in doubt, go one size up. Running out on day nine is far more annoying than the few euros you saved.
Under 4 days in South Bali? Buy Ubigi, not us.
Four days at one gigabyte a day is four gigabytes. Ubigi sells 3GB for €7 and 1GB for €4. Our smallest plan is 10GB, so you would be paying for six gigabytes you will never touch, and you are staying in the one part of Bali where Indosat coverage is as good as Telkomsel's. Buy their €7 plan. We would be taking your money.
So Where Do You Actually Buy a Telkomsel eSIM?
You cannot buy one online from Telkomsel as a tourist. Their website sells eSIMs to Indonesian citizens, verified by national ID card and family card. Foreign residents with a KITAS permit must visit a service centre in person. Tourists hold neither document.
| Where | Who runs it | Sorted before you fly? |
|---|---|---|
| GraPARI service centre in Bali | Telkomsel themselves | ❌ In person only |
| Counters at Ngurah Rai airport | Third parties under Telkomsel branding | ❌ Queue on arrival |
| Authorized retailer — this is us | Licensed businesses like Balitel | ✅ Yes |
We are both an online store and a real shop in Bali
Most sellers are one or the other. The cheap SIM shops in Canggu are physical only — you have to land, find them, and pay cash. The international eSIM apps like Ubigi are online only. Ubigi is operated by Transatel in France; there is no Ubigi counter in Indonesia.
We are both.
- Buy online before you fly. Order from home, send us your passport and IMEI, and we register everything while you are still packing. The QR code arrives on your WhatsApp. You land connected.
- Or come and see us. We are part of Diamond Handphone, trading in Bali since 1998, with five stores across Denpasar, Kuta, Seminyak and Canggu.
👉 The full explanation of why tourists cannot buy Telkomsel directly
An Honest Warning About a Local IP
Every comparison page you will read, including ours, is written by somebody selling something. So here is a real drawback of our product.
A Telkomsel line gives you an Indonesian IP address. That is the whole point — it is what makes you look like a local to the internet. It is also occasionally inconvenient.
| What an Indonesian IP gives you | What it can cost you |
|---|---|
| ✅ Gojek, Grab and QRIS work properly | ⚠️ Netflix shows the Indonesian catalogue, not yours |
| ✅ Tokopedia, Traveloka and local booking sites work | ⚠️ Some home streaming services geo-block you |
| ✅ Local prices on apps that vary by country | ⚠️ Your bank may flag a login from Indonesia |
| ✅ Indonesian customer service lines connect | ⚠️ Some government or work portals block foreign IPs |
Ubigi wins this one outright. They sell a home-country IP as a feature, so your banking apps and Netflix behave exactly as they do at home, with no VPN. That is genuinely clever and we cannot match it.
How to get both
The trade is that a home IP is also what stops the Indonesian half of that list from working. You cannot have both at once on one line. So here is what we tell customers in the shop:
- Keep your home line installed. Your phone holds both. Switch data to your home line over the villa wifi when you need to log into your bank, then switch back.
- Tell your bank you are travelling before you fly. Thirty seconds in their app. Worth doing regardless of which eSIM you buy.
- Use a VPN for streaming if your home catalogue matters to you.
What Happens If It Does Not Work?
This is the question everyone has and nobody asks out loud, especially when buying from a company they have never heard of. So here it is straight, both policies side by side.
| Ubigi | Balitel | |
|---|---|---|
| Bought but never used | Refund possible | Full refund |
| Deadline to ask | 14 business days from purchase | 30 days from purchase |
| Installed but not switched on | Counts as unused | Still fully refundable — just delete it |
| Already started using it | ❌ Refund denied | ❌ Not refundable |
| Phone incompatible or carrier-locked | Refund may be possible | Refundable if not yet activated |
| Technical fault on their side | Refunds may be available | We fix it, replace it, or refund it |
| Swap the plan for a different one | ❌ Not possible | Message us — we usually sort it out |
| Refund method and timing | Original payment, 10 business days | Original payment, up to 10 business days |
Our refund window is longer. Thirty calendar days against Ubigi's fourteen business days, which works out at roughly three weeks once you take out weekends. Not a huge gap, but it is a real one and it is in your favour.
Both of us do the same sensible thing otherwise: unused means refundable, used means not. Ubigi's terms are clear and fair. We have no complaint with them.
But a refund means your holiday already went wrong
Here is the part that matters more than any policy table.
Getting your money back does not get your evening back. If your data dies on the way to Uluwatu, you do not want a refund form and a 10-business-day wait. You want somebody to fix it in the next ten minutes.
| When something breaks in Bali | Ubigi | Balitel |
|---|---|---|
| Who you contact | Online form, then email | WhatsApp, a real person |
| Where they are | Europe — Transatel is French | Kuta, on the same island as you |
| What hours | Website chat, fixed office hours | 8:00 AM – 2:00 AM Bali time |
| Can they see the network you are on | No | Yes — we are on it too |
| Can you walk in | ❌ No office in Indonesia | ✅ Five stores in Denpasar, Kuta, Seminyak, Canggu |
| Can they re-register your IMEI | ❌ Not their product | ✅ Same day |
The short version. Both refund policies are fair, and ours runs a bit longer. But with an app-only eSIM your safety net is a form. With us it is a person on WhatsApp in the same time zone, plus a shop you could walk into. Decide which one you would actually rather have at 9pm on a Tuesday in Ubud.
So Which One Should You Buy?
| Your situation | Better pick |
|---|---|
| Trip under 4 days, South Bali only | Ubigi — the €7 3GB plan |
| You need under 3GB total | Ubigi — we have nothing that small |
| Buying now for a trip months away | Ubigi — their QR stays valid 6 months |
| You need your home country IP | Ubigi — banking and Netflix behave normally |
| eSIM-capable Windows laptop | Ubigi — built into Windows |
| Trip of a week or more | Telkomsel — you need 7GB+ and we are cheaper there |
| Going to Nusa Penida, Amed, or Sidemen | Telkomsel — coverage, not price |
| Island hopping to Lombok, Flores, or Komodo | Telkomsel |
| Need a new Grab or Gojek account | Telkomsel — you need the +62 number |
| Need SMS codes for payments or banking | Telkomsel |
| You need 20GB or more | Telkomsel — 47% cheaper |
| Worried about getting stuck with no help | Telkomsel — WhatsApp and a real shop in Bali |
| Visiting several countries on one trip | Ubigi |
Frequently Asked Questions
Which is the largest mobile operator in Indonesia?
Telkomsel, with about 157.6 million subscribers as of Q3 2025. Indosat Ooredoo Hutchison is second with roughly 93.7 million and XLSmart third with about 73 million. Telkomsel is majority owned by Telkom Indonesia, the state telecoms company, with Singtel holding 30.1%. Telkomsel therefore has around 68% more subscribers than Indosat, and covers over 97% of Indonesia's population against about 90% for Indosat.
Is Indosat the same as Telkomsel?
No. They are competing operators. Indosat Ooredoo Hutchison is Indonesia's second largest network with about 93.7 million subscribers, while Telkomsel is the largest with about 157.6 million. In South Bali both perform well and most travellers would not notice a difference. Outside the main tourist corridor, in places like Nusa Penida, Amed, Sidemen, the Gili Islands and eastern Indonesia, Telkomsel's wider coverage becomes the deciding factor.
Is Ubigi cheaper than a local Telkomsel eSIM?
Only on very small plans. Ubigi's 1GB and 3GB plans cost €4 and €7, and Balitel does not sell anything that small. From 10GB upward Balitel is cheaper: €11.95 against Ubigi's €16 for the same 10GB over 30 days. The gap widens with size — Ubigi's 25GB best seller is €28, while Balitel's 45GB plan is €24.95, which is less money for 80% more data. Per gigabyte that is €1.12 against €0.55.
What is the cap on Ubigi's unlimited plan?
Ubigi does not publish a figure for Indonesia specifically. Their own Fair Usage Policy page states that 7-day country plans run at full speed until roughly 15GB to 25GB depending on the country, and that 30-day regional plans run until 60GB. After the threshold, speed drops to 2 Mbps and you stay connected. Indonesia's 30-day unlimited plan is a country plan rather than a regional one, and Ubigi does not state that threshold in text — the per-country table on their help page is published as an image. Importantly, the limit applies to the whole plan and does not reset as a daily cap.
Does Ubigi have a daily data limit?
No. Unlike Airalo, which throttles after 3GB every day, or Holafly, which throttles after an undisclosed daily amount, Ubigi applies its Fair Usage Policy to the entire plan. You use one pot of full-speed data at your own pace and only drop to 2 Mbps once that whole pot is gone.
Does Ubigi limit hotspot or tethering?
No. Ubigi allows uncapped hotspot on all its plans, which puts it alongside Airalo and a local Telkomsel line. Holafly is the exception, capping tethering at roughly 500 MB to 1 GB per day on prepaid plans. Ubigi also integrates natively into Windows through a Microsoft partnership, so an eSIM-capable laptop can connect without tethering to a phone at all.
How fast is Ubigi after the fair use limit?
2 Mbps. That is enough for Google Maps, WhatsApp, email, and social media scrolling, and it is usable for video calls, but not for HD streaming. Ubigi points out on their own site that most eSIM providers throttle to between 128 and 512 kbps, so 2 Mbps is roughly double the industry norm. Holafly, by comparison, is reported to drop users to between 256 kbps and 1 Mbps.
Which network does Ubigi use in Indonesia?
Ubigi's Indonesia plans run on Indosat Ooredoo, with XLSmart on some plans. Not Telkomsel. Indosat is strong in cities and the main tourist corridor but covers about 90% of the population compared to Telkomsel's 97%. That gap is mostly rural and eastern Indonesia.
Is Indosat good enough for Bali?
In South Bali, yes. Kuta, Seminyak, Canggu, and Denpasar are well covered. It becomes a problem in the Ubud valleys, on Nusa Penida, in Amed and Sidemen, on ferries, and anywhere in eastern Indonesia. Telkomsel is the safer choice if you are leaving the tourist corridor.
Will Netflix work on an Indonesian eSIM?
Netflix will work, but it will show you the Indonesian catalogue rather than your home one, because a local Telkomsel line gives you an Indonesian IP address. Some other home streaming services may geo-block you entirely. If your home catalogue matters, use a VPN, switch back to your home line over wifi, or consider Ubigi, which offers a home-country IP address as a feature.
Will my banking app work on an Indonesian eSIM?
Usually, but your bank may flag a login coming from an Indonesian IP address as suspicious. Tell your bank you are travelling before you fly, which takes about thirty seconds in most banking apps. You can also keep your home line installed and switch data back to it over wifi when you need to log in.
What happens if my eSIM does not work in Bali?
Message us on WhatsApp and a real person in Bali will troubleshoot it, usually within minutes. We are available from 8:00 AM to 2:00 AM Bali time and we can re-register your IMEI the same day if that is the problem. If we cannot fix it, we replace it or refund it. You can also visit one of our five physical stores in Denpasar, Kuta, Seminyak or Canggu. App-only providers can only offer a contact form from another country.
Can I get a refund on a Balitel eSIM?
Yes. Unactivated eSIMs are fully refundable within 30 days of purchase, including ones you have installed but not switched on, because those can simply be deleted. Once the eSIM is activated and your IMEI is registered, the Indonesian number has been issued to you and cannot be reused, so it is non-refundable except in the case of a technical fault we cannot resolve. Refunds go back to your original payment method within about 10 business days.
What is Ubigi's refund policy?
Ubigi refunds preloaded eSIM plans only if you have not used any of the data. Once you start using the plan the request is denied. Refunds must be requested within 14 business days of purchase using their online form, and are processed within 10 business days to the original payment method. Plans cannot be swapped or transferred to another account. For comparison, Balitel allows 30 days rather than 14 business days.
How much data do I need for Bali?
About one gigabyte per day for normal use — maps, WhatsApp, photos and some scrolling. So a 10-day trip needs roughly 10GB and a three-week trip roughly 21GB. Double it if you stream video or make long video calls, because one hour of Netflix uses about 3GB, which is three normal days of everything else. When in doubt, go one size up.
Why does a Telkomsel eSIM need my passport?
Because it is a local Indonesian line, not a roaming one. Indonesian law requires every mobile number to be registered against a verified identity — citizens use an ID card, foreign residents use a KITAS, and tourists use a passport. On top of that, Indonesia requires foreign phones to have their IMEI registered before they can use a local network. We complete both for you before you arrive. Roaming eSIMs like Ubigi skip this because they never give you an Indonesian number in the first place.
Can I buy a Telkomsel eSIM online before I arrive in Bali?
Yes, from an authorized retailer. Balitel operates both an online store and physical shops in Bali, so you can order before you fly, send your passport and IMEI, and have the eSIM registered and delivered to your WhatsApp before departure. You land already connected rather than queuing at the airport.
What is Balitel?
Balitel is an authorized Telkomsel retailer based in Kuta, Bali, operating under registered Telkomsel outlet 3301071729. It sells official Telkomsel tourist eSIM plans that include a real Indonesian +62 phone number, handles the passport and IMEI registration required by Indonesian law, and sends the eSIM QR code by WhatsApp before travelers arrive. Balitel is part of Diamond Handphone, a Bali mobile retail business trading since 1998 with five stores across Denpasar, Kuta, Seminyak and Canggu.
Can Ubigi receive Grab or Gojek OTP codes?
No. Ubigi is data only with no Indonesian +62 number, so SMS verification codes cannot reach you. You cannot create a new Grab or Gojek account. A local Telkomsel line from an authorized retailer does include an Indonesian number, which is what makes those codes arrive.
Is Ubigi a trustworthy company?
Yes. Ubigi is operated by Transatel, a subsidiary of NTT of Japan, and runs its own core network rather than reselling another provider. It is one of the more established names in travel eSIM.
Our Honest Summary
Ubigi is one of the better travel eSIM companies. Their small plans are cheap, their fair use limit applies to the whole plan instead of resetting on you every day, they throttle to 2 Mbps rather than the 256 kbps some rivals use, their hotspot is uncapped, their QR codes stay valid six months, they offer a home-country IP that we cannot match, and they are backed by a real telecoms operator.
If your trip is under four days and you are staying in South Bali, buy Ubigi. We mean that.
Past that, two things decide it. From 10GB upward we are cheaper — 25% at 10GB, 47% at their 25GB against our 21GB — and our 45GB plan costs less than their 25GB one while giving you 80% more data. And Ubigi puts you on Indosat — Indonesia's second network, 93.7 million subscribers against Telkomsel's 157.6 million — which runs out of signal in exactly the places worth travelling to.
If you are staying a week or more, leaving South Bali, or you want Grab and Gojek to work, buy a real Telkomsel line — and since Telkomsel cannot sell you one online, that means an authorized retailer like us.
Ubigi prices are taken from their published Indonesia plan table in euros, checked 7 September 2026, and their Fair Usage Policy on 24 August 2026. Operator subscriber figures are from published industry data (Telkomsel Q3 2025; Indosat and XLSmart Q4 2025). Award results are from Ookla and Opensignal as announced in 2026. All subject to change — if you find something that no longer matches, tell us and we will update it.