Contact information

Balitel — authorized Telkomsel reseller providing local Indonesia eSIMs for international travelers.

  • Email: hello@balitel.com
  • WhatsApp: +628133945804 (fastest way to reach us — chat with us using the button on our site)
  • Support hours: 08.00 - 02.00 (Bali Time / GMT+8)

Within those hours, WhatsApp messages are usually answered within a minute and emails within an hour. We are closed between 02.00 and 08.00 Bali time, so anything sent overnight is answered when we open at 08.00. For refund or order questions, please include your order number so we can help faster.