Contact information

Balitel — authorized Telkomsel reseller providing local Indonesia eSIMs for international travelers.

• Email: hello@balitel.com
• WhatsApp: +628133945804 (fastest way to reach us — chat with us using the button on our site)
• Support hours: 08.00 - 01.00 (Bali Time / GMT+8)

We aim to respond to all messages within 24 hours. For refund or order questions, please include your order number so we can help faster.