Terms of service

Welcome to Balitel. By purchasing our SIM products and services, you ("the Customer") agree to be bound by the following Terms and Conditions. Please read them carefully before completing your purchase.

Overview

Balitel provides digital eSIM products for travelers visiting Bali and Indonesia. Our eSIM plans allow compatible devices to access mobile data on the Telkomsel network.

All products sold on this website are digital goods delivered electronically by email.

Eligibility

By purchasing from Balitel, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian.

  • Your device supports eSIM technology.

  • Your device is unlocked for international use.

Device compatibility may vary depending on the phone model and country of purchase.

Product Use

Balitel eSIM plans are intended for personal travel use.

Customers are responsible for:

  • Ensuring their device supports eSIM installation

  • Installing the eSIM correctly

  • Following the installation instructions provided

Network performance may vary depending on coverage, device compatibility, and local conditions.

Activation and Validity

The eSIM can be installed before traveling to Indonesia.

Activation generally occurs when the device connects to the Telkomsel network in Indonesia.
The validity period of the data plan begins when the eSIM activates on the network.

Pricing and Payments

All prices are clearly displayed on the product pages before checkout.

Payments are processed through secure payment providers available during checkout. Accepted payment methods may include:

  • Credit and debit cards

  • Digital wallets and other supported payment methods

Taxes, if applicable, will be displayed during checkout before completing the payment.

Refunds

Refunds may be requested within 30 days of purchase if the eSIM has not been installed or activated.

Once an eSIM has been installed or activated on a device, it cannot be refunded because digital eSIM profiles cannot be reused.

For full details, please refer to our Return & Refund Policy.

Service Availability

We aim to provide reliable service, but availability may be affected by:

  • Mobile network conditions

  • Device compatibility

  • Local coverage in Indonesia

Balitel does not guarantee uninterrupted service at all times.

Limitation of Liability

Balitel is not responsible for issues caused by:

  • Device incompatibility

  • Incorrect eSIM installation

  • Network conditions outside our control

  • Third-party applications or services

Our liability is limited to the amount paid for the purchased product.

Customer Support

If you need help with installation, orders, or refunds, our support team is available.

Support hours: 7:00 AM – 2:00 AM (Bali Time / GMT+8)

Email: hello@balitel.com

We typically respond within 1 hour during support hours.

Changes to These Terms

Balitel may update these Terms of Service at any time to reflect changes in services, policies, or legal requirements. The latest version will always be available on this page.