FAQs
This page answers the most common questions about using a Telkomsel Tourist Bali eSIM for travelers, including phone compatibility, activation, coverage, and using ride apps in Indonesia.
Using the eSIM
What is a Bali eSIM?
A Bali eSIM is a digital SIM card that lets you activate mobile internet without inserting a physical SIM. After purchase, you receive a QR code that installs the eSIM on your phone within minutes.
With an eSIM, you do not need to remove or swap your physical SIM card.
Do I need to register my phone IMEI in Indonesia if I stay less than 90 days?
Yes. If you use a local eSIM with an Indonesian +62 phone number, your phone’s IMEI still needs to be registered in Indonesia, even if you stay for less than 90 days.
IMEI registration is required to activate a local mobile number on the Telkomsel network, which allows the eSIM to work with local services during your trip.
Can I keep my home SIM card while using the Bali eSIM?
Yes. Most modern smartphones support dual SIM, which allows you to use two SIMs at the same time.
This means you can keep your home SIM card (or another eSIM) in your phone while using the Bali eSIM for mobile data. Many devices such as newer Apple iPhone, Samsung Galaxy, Xiaomi, and Google Pixel models support physical SIM + eSIM or dual eSIM.
Do I need to swap my SIM card?
No. Because the eSIM is digital, you do not need to remove or swap your physical SIM card.
Which phones support eSIM?
Most flagship smartphones released in the last few years support eSIM. This includes iPhone XS and newer models, many Samsung Galaxy devices, Xiaomi, and Google Pixel phones.
Dial *#06#
If you see an EID number, your phone supports eSIM. If not, your device is not compatible.
Installation & Activation
Can I install the eSIM before arriving in Bali?
Yes. You can install the eSIM before your trip using the QR code we send after purchase. The eSIM activates automatically when your phone connects to the Telkomsel network in Indonesia.
This means you can have internet immediately after landing at the airport.
When should I install the eSIM?
You can install the eSIM before arriving in Bali. The data plan activates automatically once your phone connects to the local network after landing.
How do I install the eSIM?
After purchase, you will receive a QR code by email or WhatsApp. Simply scan the QR code in your phone’s cellular settings to install the eSIM.
How long does it take to receive the eSIM?
You will receive your eSIM QR code a few minutes after completing the registration form sent to you after checkout.
The registration is required to activate your eSIM on the Telkomsel network in Indonesia, in compliance with local SIM regulations.
Once the form is completed, we process the activation and send the eSIM QR code via email or WhatsApp within a few minutes. Most travelers install the eSIM in just a couple of minutes and set it up before arriving in Bali.
Phone Number & Apps
Does the eSIM include a local phone number?
Yes. Our Bali eSIM includes an Indonesian +62 local phone number, which can be used for receiving SMS and local services.
This is helpful for ride-hailing and delivery apps.
Will the eSIM work with Grab and Gojek in Bali?
Yes. The included local phone number works with ride apps such as Grab and Gojek, which are widely used for transportation and food delivery in Bali.
Can I use WhatsApp with the eSIM?
Yes. Installing the eSIM does not change your WhatsApp number. You can continue using WhatsApp normally for messaging and calls.
Coverage & Network
Which mobile network does the eSIM use?
Our eSIM runs on the reliable Telkomsel network, the largest mobile network operator in Indonesia. Telkomsel is known for having the widest coverage in Bali, including many rural and coastal areas.
Does the eSIM work outside Bali?
Yes. The eSIM works across Indonesia, including destinations such as Jakarta, Surabaya, Yogyakarta, Lombok, and the Gili Islands.
How long does it take to receive the eSIM?
You will receive your eSIM QR code a few minutes after completing the registration form sent to you after checkout.
The registration is required to activate your eSIM on the Telkomsel network in Indonesia, in compliance with local SIM regulations.
Once the form is completed, we process the activation and send the eSIM QR code via email or WhatsApp within a few minutes. Most travelers install the eSIM in just a couple of minutes and set it up before arriving in Bali.
Troubleshooting
What should I do if the eSIM doesn’t work?
If you experience any issues, contact our support team and we will help you activate your eSIM quickly. Most setup issues can be resolved in just a few minutes.
Our support team is available daily, and we respond quickly via email or WhatsApp.
How can I contact support?
Our support team is available every day from 7:00 AM to 2:00 AM (Bali Time / GMT+8).
You can email hello@balitel.com or chat with us on WhatsApp for quick help.
Still have questions?
Email hello@balitel.com or chat with us on WhatsApp
Our support team replies within 1 hour