Is Holafly Good for Bali? An Honest Review vs Telkomsel (2026)

📖 16 min read  ·  Updated 26 August 2026  ·  By the Balitel team, Kuta, Bali  ·  Reviewed by Sheila Theodora

The 30-Second Answer

Holafly is cheaper than us on a 3-day trip. $11.90 against our $13. That is the only trip length where they win.

From day 4 onward we are cheaper, and the gap widens every night you add. Day 5: $20.40 against $13. Two weeks: $47.50 against $17. A month: $73.90 against $26.

And Holafly is not really unlimited. There is a daily cap they do not publish before you buy, and a much harder hotspot cap underneath it.

Who we are, in one line

Balitel is an authorized Telkomsel retailer based in Kuta, Bali, operating under registered Telkomsel outlet 3301071729. We sell official Telkomsel tourist eSIM plans with a real Indonesian +62 number, register your device IMEI with the Indonesian government before you arrive, and send the QR code to your WhatsApp. Plans start at USD $13 for 10GB over 30 days. We are part of Diamond Handphone, trading in Bali since 1998, with five stores across Denpasar, Kuta, Seminyak and Canggu. Tourists cannot buy a Telkomsel eSIM online from Telkomsel directly, which is why authorized retailers like us exist.

💵 Every price on this page is in US dollars (USD). Not Australian, Singapore, Canadian, or New Zealand dollars. Our checkout will show you your own currency automatically.

We are an authorized Telkomsel retailer and we set up eSIMs for travelers every day, so we are not neutral — check our numbers against Holafly's own site. Prices verified 22 August 2026. Fair use, hotspot terms, operator figures and award results checked 26 August 2026.

First, a 60-Second Guide to Indonesian Networks

If you have never been to Indonesia, "Telkomsel" and "Indosat" are just two unfamiliar words. Most travellers assume they are interchangeable, like Vodafone and O2 at home.

They are not. And the difference does not show up in Seminyak. It shows up on the road to Amed.

There are three operators. That is the entire market.

# Operator Subscribers Who owns it
1 Telkomsel
This is what we sell
157.6 million Telkom Indonesia, the state telecoms company (69.9%) and Singtel (30.1%)
2 Indosat Ooredoo Hutchison 93.7 million Ooredoo Hutchison Asia (65%)
3 XLSmart
XL and Smartfren, now merged
73 million Axiata and Sinar Mas (34.8% each)

Subscriber figures: Telkomsel Q3 2025, Indosat and XLSmart Q4 2025.

Telkomsel has 68% more subscribers than Indosat and roughly half of all mobile users in the country. It has been number one for its entire existence.

Why the biggest one matters to a tourist

Not for prestige. For towers.

Indonesia is 17,000 islands stretched across 5,000 kilometres. Building coverage here is brutally expensive, and only the operator with the most subscribers can justify putting a tower somewhere with two hundred residents and a dive shop.

Telkomsel: over 97% of the population.
Indosat: about 90%.

That seven-point gap is not spread evenly.
It is almost entirely rural and eastern Indonesia — which is where you are going for the good stuff.

What independent testers found in 2026

We sell Telkomsel, so do not take our word for it. Two organisations measure mobile networks worldwide from real phones, and both published Indonesia results at Mobile World Congress in 2026.

  • Ookla Speedtest Awards 2026 gave Telkomsel five awards, including Fastest Mobile Network and Best Mobile Coverage, from real user measurements across Q3–Q4 2025. Ookla publishes country results at speedtest.net/awards.
  • Opensignal 2026 placed Telkomsel ahead on 11 experience metrics, covering speed, video, gaming, coverage and 4G/5G consistency. Their Indonesia reports are free to read.

Neither sells SIM cards. Neither cares which one you buy.

Now the part that matters for Holafly specifically.

Holafly does not tell you which of these three you get. Depending on the day and the tower, you may be on Telkomsel, on Indosat, or on XLSmart. You do not choose, and you are not told. In Kuta that is fine — all three work. On the boat to Nusa Penida it is the difference between a signal and no signal, and you find out when you are already on the boat.

👉 The full network guide: which of the 13 eSIM brands uses which operator

What Is the Cap on Holafly's Unlimited Plan?

This is the question people type into Google right before they buy. Here is the honest answer.

Holafly does not publish one.

Not on the product page. Not at checkout. Not anywhere you will see before you pay.

What is reported by users and reviewers: full speed until roughly 2 to 5 GB a day, then throttled to somewhere between 256 kbps and 1 Mbps for the rest of that day. The threshold changes by country. Hotspot sharing is capped separately, at about 500 MB to 1 GB a day.

Every Holafly plan is sold as unlimited data. It is not. There is a daily ceiling, and once you hit it your speed collapses until midnight.

What Holafly says What actually happens
Unlimited data Fast data until roughly 2 to 5 GB a day, then throttled
No speed mentioned Drops to 256 kbps – 1 Mbps for the rest of that day
Hotspot included Tethering capped separately at about 500 MB – 1 GB a day
Cap published before purchase No. It varies by country and is not shown at checkout

How the three big unlimited sellers compare

We are competing with all three of these companies, and we are still going to give two of them credit.

Brand Do they publish the limit? Daily or whole plan? Speed after
Airalo ✅ Yes — 3GB a day, in plain text ⚠️ Resets 24h after activation 1 Mbps
Ubigi ⚠️ A range, yes. Per country, only as an image ✅ Whole plan 2 Mbps
Holafly No number before you buy ⚠️ Resets every day 256 kbps – 1 Mbps

Airalo writes theirs down. Three gigabytes a day, in plain text, on a page you can search. Ubigi publishes a range and throttles to 2 Mbps, which is the gentlest slowdown in the group. Holafly is the only one of the three that gives you no number at all.

That is our real objection. Not that there is a cap — every network has one. That you cannot find out what yours is until you have already hit it.

What does the throttled speed actually feel like?

Holafly's reported floor and ceiling are far apart, and you do not get told which end you land on.

What you want to do At 1 Mbps (their best case) At 256 kbps (their worst)
Google Maps ✅ Fine ⚠️ Slow to load
WhatsApp text ✅ Fine ✅ Fine
Sending photos ⚠️ Slow ❌ Painful
Instagram, TikTok ⚠️ Slow ❌ Barely loads
Video calls ⚠️ Rough ❌ No
Netflix or YouTube in HD ❌ No ❌ No

At 256 kbps you can barely load a photo. For comparison, Ubigi throttles to 2 Mbps — roughly eight times faster.

Now price it per gigabyte

Take the middle of the reported range, 3GB a day. Over a 14-day trip that is roughly 42GB of full-speed data for $47.50 — about $1.13 per gigabyte.

Our 45GB plan is $26, or $0.58 per gigabyte. Half the price — and you would have to stream video every single day of your holiday just to make their number look that good.

So when you read the prices below, remember you are not comparing "unlimited" against a fixed plan. You are comparing a capped plan that will not tell you its cap against a fixed plan that will.

Every Trip Length, Priced

Most comparison pages pick the one trip length that flatters them. Here is all of it, including the length where we lose.

Trip Holafly Their cost/day Our plan You save
3 days $11.90 $3.97 $13 (10GB) Holafly wins by $1.10
4 days $16.50 $4.13 $13 (10GB) $3.50 — 21%
5 days $20.40 $4.08 $13 (10GB) $7.40 — 36%
10 days $36.50 $3.65 $17 (21GB) $19.50 — 53%
14 days $47.50 $3.39 $17 (21GB) $30.50 — 64%
21 days $62.90 $3.00 $26 (45GB) $36.90 — 59%
30 days $73.90 $2.46 $26 (45GB) $47.90 — 65%

The crossover sits at about 3.2 days. Book a fourth night and the maths has already flipped.

What about Holafly Plans, their monthly subscription?

Worth raising, because the prepaid price above is not Holafly's only price and we would rather mention it than have you find it later.

Holafly Plans is a rolling monthly subscription at $64.90 a month for unlimited data. It is $9 cheaper than their 30-day prepaid plan, and it is the only Holafly product with an uncapped hotspot.

Two things to know. It is a subscription, so it keeps billing until you cancel — fine if you are a long-term nomad, easy to forget after a holiday. And $64.90 against our $26 for 45GB is still two and a half times the price.

Yes, Holafly gets cheaper per day. It does not get cheap.

Holafly does give you a volume discount. Their rate falls from $4.13 a day on the 4-day plan to $2.46 a day on the 30-day plan. That is a real 40% reduction and they deserve credit for it.

The problem is where they start.

Compare the best rate each of us offers, over the same 30 days:

Plan Total Per day
Holafly 30-day prepaid $73.90 $2.46
Holafly Plans subscription $64.90/mo $2.16
Balitel 83GB — our largest $37 $1.23
Balitel 45GB $26 $0.87
Balitel 21GB $17 $0.57

Holafly at their very best is $2.16 a day. Our most expensive plan is $1.23 a day — and that is 83GB of data.

If your trip really is 3 days, what should you buy?

Honestly? Probably neither of us. A 3GB roaming plan from Ubigi costs $7 and lasts 15 days. Airalo sell 3GB for $8. For a long weekend of maps, WhatsApp and a few Reels, that is enough and it is the cheapest thing on the table.

How Much You Save on a Real Trip

Most people do not come to Bali for three days. Here is the two-week picture, which is what the majority of our customers actually book. Holafly's 14-day plan is USD $47.50.

Our plan (30 days) Our price You save Cheaper by
10 GB $13 $34.50 73%
21 GB — most popular $17 $30.50 64%
45 GB $26 $21.50 45%
83 GB $37 $10.50 22%

Look at the 83GB row. Even our biggest plan — 83GB, a full month — costs less than two weeks of Holafly.

And the $30.50 you save on the popular plan is not small money in Bali. That is about 6 days of scooter rental, or 4 Balinese massages, or 15 warung meals.

The Hotspot Cap Nobody Warns You About

If you plan to work from a laptop in Canggu, share data with your partner, or keep a tablet going for the kids, read this bit twice. It catches more people than the daily cap does.

Your phone gets "unlimited" data. Your laptop does not.

Holafly caps hotspot sharing at roughly 500 MB to 1 GB a day — a completely separate allowance from your phone data. On some destinations tethering is blocked entirely. An uncapped hotspot exists only on the $64.90/month Holafly Plans subscription.

500 MB is smaller than it sounds

One day of hotspot use Roughly
A 40-minute Zoom call from your laptop 500 MB — the whole allowance
Uploading 20 edited photos to Drive 300–600 MB
A morning of email and Slack 100–200 MB
One episode of anything, on the iPad 1–3 GB

One video call and you are done for the day. That is the entire cap.

How the four of us compare

Provider Hotspot allowance
Holafly prepaid ❌ Capped ~500 MB – 1 GB a day, separate from phone data
Holafly Plans ($64.90/mo) ✅ Uncapped
Ubigi ✅ Uncapped on all plans
Airalo ✅ No limit on tethering or device count
Balitel (Telkomsel) No separate limit. Your data is your data.

We will say plainly that Ubigi and Airalo both match us here. This is not a Balitel-only advantage — it is a Holafly-specific restriction, and it is the one their own competitors attack hardest.

Who this actually matters to. Remote workers in Canggu and Ubud. Couples sharing one plan. Families with an iPad. Anyone whose villa wifi dies at 8pm — which in Bali is most villas, most weeks. If none of that is you, ignore this section entirely.

How Much Data Do You Actually Need?

Nobody knows how many gigabytes they use. Everybody knows how many days their trip is. So start from days.

One gigabyte a day.

So your number of days is your number of gigabytes.
A 10-day trip needs about 10GB. Three weeks needs about 21GB.

Double it if you watch video.

Maps for an hour is about 5MB. A full day of WhatsApp is under 20MB. But one hour of Netflix is about 3GB — three normal days of everything else. Video is the only thing that really moves the number.

Now notice something. A heavy day is about 3GB, which is roughly where Holafly starts slowing you down. So unlimited does one of two things: it sells a normal user a ceiling they will never reach, or it throttles a heavy user at exactly the moment they reach it.

Your trip Normal use Video most days
3–4 days A small roaming eSIM (3GB) Our 10GB — $13
5–10 days Our 10GB — $13 Our 21GB — $17
2–3 weeks Our 21GB — $17 Our 45GB — $26
A month Our 45GB — $26 Our 83GB — $37

When in doubt, go one size up. Running out on day nine is far more annoying than the four dollars you saved.

Holafly vs Telkomsel at a Glance

What matters in Bali Holafly Telkomsel (Balitel)
Price, 3 days $11.90 $13
Price, 5 days $20.40 $13
Price, 14 days $47.50 $17 for 21GB
Price, 30 days $73.90 prepaid / $64.90 subscription $26 for 45GB
Best cost per day $2.16 $0.43
Validity Exactly the days you paid for ✅ 30 days on every plan
Full-speed data per day ⚠️ About 2 to 5 GB, then slowed ✅ No daily limit
Is the cap published? No ✅ Your plan size is the number
Hotspot sharing ⚠️ Capped ~500 MB – 1 GB a day ✅ Unlimited from your plan
Network in Indonesia ⚠️ Telkomsel, XLSmart or Indosat — you are not told Telkomsel, direct — the #1 network
Indonesian +62 number ❌ No ✅ Yes
Create a new Grab or Gojek account ❌ No ✅ Yes
Local calls ❌ No ✅ 30 minutes
Passport registration needed No Yes — it is a local Indonesian line
IMEI registration Not needed, not offered ✅ Done before you land
Refund window Up to 6 months on unused plans 30 days on unactivated plans
Help while you are in Bali App chat, 24/7 WhatsApp until 2am + a physical shop

Where Holafly Wins

We sell Telkomsel eSIMs, so of course we are biased. But Holafly is the better buy in these cases:

  • Three-day trips. $11.90 beats our $13. That is arithmetic and we are not going to argue with it.
  • You hate math. No guessing how many GB a trip needs. Buy it and go.
  • You are visiting several countries. One Holafly plan across Indonesia, Thailand, and Vietnam is simpler than three local ones.
  • You want zero paperwork. Data-only plans skip Indonesian SIM registration. We have to ask for your passport by law.
  • Their refund window is longer than ours. Six months against our thirty days. Credit where it is due.
  • Truly 24/7 support, by chat, email and WhatsApp, in many languages. We stop at 2am Bali time.
  • Their Always On perk leaves you 1GB of backup data every month in 70+ countries, which is a genuinely thoughtful touch for airport arrivals.

Where Holafly Falls Short in Bali

1. The hotspot cap

Covered in full above. Roughly 500 MB to 1 GB a day, separate from your phone data, uncapped only on the $64.90 monthly subscription. Jump back to the detail.

2. You pay by the day, and Bali trips are not short

Holafly's price scales with time. Ours does not — every plan runs 30 days. That is fine on a long weekend. It is expensive on a fortnight, and absurd on a month.

3. No Indonesian number, so no new Grab or Gojek account

Grab and Gojek text a code to an Indonesian number when you sign up. Holafly has no number, so the code never arrives. This is the number one reason travelers message us after buying Holafly.

The Network Question Most Reviews Skip

Holafly often does use Telkomsel, which is good news for coverage. But there is a difference between riding Telkomsel as a roaming visitor and being a Telkomsel customer.

Roaming traffic can get lower priority than local traffic when a tower is busy. That is why a roaming eSIM may crawl at 7pm in Canggu while a local line keeps working.

And you do not get to choose. Holafly may put you on XLSmart or Indosat instead. As the section at the top of this page explains, those are Indonesia's second and third networks, and coverage outside South Bali is not the same as Telkomsel's.

👉 Which network does your Bali eSIM actually use? We checked all 13.

An Honest Warning About a Local IP

Every comparison page you will read, including ours, is written by somebody selling something. So here is a real drawback of our product that we have not seen any local seller admit.

A Telkomsel line gives you an Indonesian IP address. That is the whole point — it is what makes you look like a local to the internet. It is also occasionally inconvenient.

What an Indonesian IP gives you What it can cost you
✅ Gojek, Grab and QRIS work properly ⚠️ Netflix shows the Indonesian catalogue, not yours
✅ Tokopedia, Traveloka and local booking sites work ⚠️ Some home streaming services geo-block you
✅ Local prices on apps that vary by country ⚠️ Your bank may flag a login from Indonesia
✅ Indonesian customer service lines connect ⚠️ Some government or work portals block foreign IPs

How to get both

This is easier than it sounds, and it is what we tell customers in the shop.

  • Keep your home line installed. Your phone holds both. Switch data to your home line over the villa wifi when you need to log into your bank, then switch back.
  • Tell your bank you are travelling before you fly. Thirty seconds in their app. This is worth doing regardless of which eSIM you buy.
  • Use a VPN for streaming if your home catalogue matters to you.

Credit to Ubigi here: they sell a home-country IP as a feature, so your banking apps and Netflix behave normally. That is genuinely clever and we cannot match it. The trade is that a home IP is also what stops the Indonesian half of the list from working. You cannot have both at once on one line — which is exactly why the sensible answer is to carry both lines.

So Where Do You Actually Buy a Telkomsel eSIM?

You cannot buy one online from Telkomsel as a tourist. Their website sells eSIMs to Indonesian citizens, verified by national ID card and family card. Foreign residents with a KITAS permit must visit a service centre in person. Tourists hold neither document.

Where Who runs it Sorted before you fly?
GraPARI service centre in Bali Telkomsel themselves ❌ In person only
Counters at Ngurah Rai airport Third parties under Telkomsel branding ❌ Queue on arrival
Authorized retailer — this is us Licensed businesses like Balitel Yes

We are both an online store and a real shop in Bali

Most sellers are one or the other. The cheap SIM shops in Canggu are physical only — you have to land, find them, and pay cash. The international eSIM apps are online only — no local number, no IMEI registration, nobody to walk in and see.

We are both.

  • Buy online before you fly. Order from home, send us your passport and IMEI, and we register everything while you are still packing. The QR code arrives on your WhatsApp. You land connected.
  • Or come and see us. We are part of Diamond Handphone, trading in Bali since 1998, with five stores across Denpasar, Kuta, Seminyak and Canggu.

👉 The full explanation of why tourists cannot buy Telkomsel directly

What Happens If It Does Not Work?

This is the question everyone has and nobody asks out loud, especially when buying from a company they have never heard of. So here it is straight.

The refund policies, side by side

Holafly Balitel
Unused / unactivated plan Full refund, up to 6 months Full refund, up to 30 days
Already activated Full or partial, case by case Only if there is a technical fault we cannot fix
Refunded as Original payment method Original payment method
Time to land back in your account Varies Up to 10 business days

Holafly's refund window is longer than ours and we are not going to spin that. Six months beats thirty days. If a long refund window is the thing you care about most, they win that row.

But a refund means your holiday already went wrong

Here is the part that matters more.

Getting your money back does not get your evening back. If your data dies on the way to Uluwatu, you do not want a refund form. You want somebody to fix it in the next ten minutes.

That is the difference.

When something breaks in Bali App-only eSIM Balitel
Who you contact In-app chat or a ticket WhatsApp, a real person
What hours 24/7, but from another country 8:00 AM – 2:00 AM Bali time, same island
Can they see the network you are on No Yes — we are on it too
Can you walk in ❌ No office exists ✅ Five stores in Denpasar, Kuta, Seminyak, Canggu
Can they re-register your IMEI ❌ Not their product ✅ Same day

Why our window is 30 days and not 6 months

Because a local Indonesian line is not the same product as a roaming eSIM, and we would rather explain that than hide it.

When we activate your plan, a real Indonesian phone number is issued to your passport and your device IMEI is registered with the government. That number cannot be un-issued, reused, or sold to somebody else. So an unactivated eSIM is fully refundable for 30 days — including one you have already installed but not switched on, because that can simply be deleted. Once it is live on the network, it is yours.

The exception is a technical fault. If it does not work and we cannot fix it, we fix it, replace it, or refund it. That is in our refund policy in writing.

The short version. Buy from Holafly and your safety net is a longer refund window. Buy from us and your safety net is a person on WhatsApp in the same time zone, plus a shop you could walk into. Decide which one you would actually rather have at 9pm on a Tuesday in Ubud.

So Which One Should You Buy?

Your situation Better pick
Trip of 3 days Holafly at $11.90 — or Ubigi's $7 3GB plan
Trip of 4 days or more Telkomsel, from an authorized retailer like Balitel
Staying a month Telkomsel — $26 against $64.90
Working off a laptop hotspot Telkomsel — no separate tethering cap
Sharing data with a partner or a tablet Telkomsel
You want to know your limit before you pay Telkomsel — your plan size is the number
You want to know which network you are on Telkomsel — Holafly will not tell you
Need a Grab or Gojek account Telkomsel — you need the +62 number
Worried about getting stuck with no help Telkomsel — WhatsApp and a real shop in Bali
Going to Nusa Penida, Amed, or the Gilis Telkomsel — coverage, not price
Visiting several countries on one trip Holafly
Want the longest possible refund window Holafly
You need support at 4am Holafly — genuinely 24/7

Frequently Asked Questions

Which is the largest mobile operator in Indonesia?

Telkomsel, with about 157.6 million subscribers as of Q3 2025. Indosat Ooredoo Hutchison is second with roughly 93.7 million and XLSmart third with about 73 million. Telkomsel is majority owned by Telkom Indonesia, the state telecoms company, with Singtel holding 30.1%. Telkomsel covers over 97% of Indonesia's population against about 90% for Indosat, and at the 2026 Ookla Speedtest Awards it won five categories including Best Mobile Coverage.

Is Indosat the same as Telkomsel?

No. They are competing operators. Indosat Ooredoo Hutchison is Indonesia's second largest network with about 93.7 million subscribers, while Telkomsel is the largest with about 157.6 million. In South Bali both perform well and most travellers would not notice a difference. Outside the main tourist corridor, in places like Nusa Penida, Amed, Sidemen, the Gili Islands and eastern Indonesia, Telkomsel's wider coverage becomes the deciding factor.

Which network does Holafly use in Indonesia?

Holafly does not tell you. Depending on the day and the tower you may be connected to Telkomsel, Indosat, or XLSmart, and you cannot choose. In South Bali all three work well. Outside the tourist corridor the difference is significant, because Telkomsel covers over 97% of the population against about 90% for Indosat. A local Telkomsel line from an authorized retailer puts you on the largest network by default.

What is the cap on Holafly's unlimited plan?

Holafly does not publish one. There is no figure on the product page or at checkout. Users and reviewers report full speed until roughly 2 to 5GB per day, after which the connection is throttled to somewhere between 256 kbps and 1 Mbps until midnight. The threshold varies by country. Hotspot tethering is capped separately at roughly 500 MB to 1 GB per day. By comparison, Airalo publishes a 3GB daily limit in plain text and Ubigi publishes a range with a 2 Mbps throttle.

Does Holafly limit hotspot or tethering?

Yes, and this catches out more travelers than the daily data cap does. Hotspot sharing on Holafly prepaid plans is capped separately from your phone data at roughly 500 MB to 1 GB per day, and on some destinations tethering is blocked entirely. Uncapped hotspot is available only on the Holafly Plans monthly subscription at 64.90 US dollars. For scale, 500 MB is about one 40-minute video call from a laptop. Ubigi, Airalo and a local Telkomsel plan all have no separate tethering limit.

How much does Holafly cost for 30 days?

There are two prices. The prepaid 30-day unlimited plan is USD $73.90. Holafly Plans, a rolling monthly subscription, is USD $64.90 per month and is the only Holafly product with an uncapped hotspot. The subscription keeps billing until you cancel. For comparison, a Balitel 45GB Telkomsel plan over 30 days is USD $26.

Is Holafly really unlimited in Indonesia?

No. Holafly runs a fair use policy that slows you down after a daily limit, reported to be around 2 to 5GB. After that your speed drops to somewhere between 256 kbps and 1 Mbps until the next day. The exact threshold varies by country and is not shown before you buy. Hotspot tethering is capped separately at roughly 500 MB to 1 GB a day.

How fast is Holafly after the fair use limit?

Between 256 kbps and 1 Mbps, and you are not told which. At 1 Mbps maps and messaging still work but video does not. At 256 kbps you can barely load a photo. For comparison, Ubigi throttles to 2 Mbps, which is roughly eight times faster than Holafly's floor.

Will Netflix work on an Indonesian eSIM?

Netflix will work, but it will show you the Indonesian catalogue rather than your home one, because a local Telkomsel line gives you an Indonesian IP address. Some other home streaming services may geo-block you entirely. If your home catalogue matters, use a VPN, or switch your phone back to your home line over wifi. This is the trade-off for getting an Indonesian IP, which is also what makes Gojek, Grab, QRIS and local booking sites work properly.

Will my banking app work on an Indonesian eSIM?

Usually, but your bank may flag a login coming from an Indonesian IP address as suspicious. Tell your bank you are travelling before you fly, which takes about thirty seconds in most banking apps and is worth doing whichever eSIM you buy. You can also keep your home line installed and switch data back to it over wifi when you need to log in.

What happens if my eSIM does not work in Bali?

Message us on WhatsApp and a real person in Bali will troubleshoot it, usually within minutes. We are available from 8:00 AM to 2:00 AM Bali time and we can re-register your IMEI the same day if that is the problem. If we cannot fix it, we replace it or refund it. You can also visit one of our five physical stores in Denpasar, Kuta, Seminyak or Canggu. App-only eSIM providers can only offer a chat window from another country.

Can I get a refund on a Balitel eSIM?

Yes. Unactivated eSIMs are fully refundable within 30 days of purchase, including ones you have installed but not switched on, because those can simply be deleted. Once the eSIM is activated and your IMEI is registered, the Indonesian number has been issued to you and cannot be reused, so it is non-refundable except in the case of a technical fault we cannot resolve. Refunds go back to your original payment method within about 10 business days.

Why does a Telkomsel eSIM need my passport?

Because it is a local Indonesian line, not a roaming one. Indonesian law requires every mobile number to be registered against a verified identity — citizens use an ID card, foreign residents use a KITAS, and tourists use a passport. Indonesia also requires foreign phones to have their IMEI registered before they can use a local network. We complete both for you before you arrive. Roaming eSIMs like Holafly skip this because they never give you an Indonesian number.

Can I buy a Telkomsel eSIM online before I arrive in Bali?

Yes, from an authorized retailer. Balitel operates both an online store and physical shops in Bali, so you can order before you fly, send your passport and IMEI, and have the eSIM registered and delivered to your WhatsApp before departure. You land already connected rather than queuing at the airport.

Where can I buy a Telkomsel eSIM as a tourist?

From an authorized Telkomsel retailer, at a GraPARI service centre in Bali, or at an airport counter. You cannot buy one online from Telkomsel directly, because their online eSIM purchase requires an Indonesian ID card or a KITAS residence permit. Balitel is an authorized Telkomsel retailer in Kuta, Bali, selling tourist eSIM plans from USD $13 for 10GB over 30 days.

What is Balitel?

Balitel is an authorized Telkomsel retailer based in Kuta, Bali, operating under registered Telkomsel outlet 3301071729. It sells official Telkomsel tourist eSIM plans that include a real Indonesian +62 phone number, handles the passport and IMEI registration required by Indonesian law, and sends the eSIM QR code by WhatsApp before travelers arrive. Balitel is part of Diamond Handphone, a Bali mobile retail business trading since 1998 with five stores across Denpasar, Kuta, Seminyak and Canggu.

Is Holafly cheaper than a local Telkomsel eSIM in Bali?

Only on a 3-day trip. Holafly's 3-day plan costs USD $11.90 against Balitel's $13. From day 4 it flips: Holafly charges $16.50 while Balitel still charges $13, making Balitel 21% cheaper. At 14 days Balitel is 64% cheaper and at 30 days 65% cheaper. The crossover is about 3.2 days.

How much does Holafly cost per day in Bali?

Between $2.16 and $4.13 a day depending on the plan. The 4-day prepaid plan is $4.13 a day, the 14-day is $3.39, the 30-day prepaid is $2.46, and the monthly subscription works out at $2.16. For comparison, a Balitel 45GB plan at USD $26 over 30 days works out at $0.87 a day.

How much data do I need for Bali?

About one gigabyte per day for normal use — maps, WhatsApp, photos and some scrolling. So a 10-day trip needs roughly 10GB and a three-week trip roughly 21GB. Double it if you stream video, because one hour of Netflix uses about 3GB. When in doubt, go one size up.

Can Holafly receive Grab or Gojek OTP codes?

No. Holafly is data only with no +62 number, so Indonesian SMS codes cannot reach you. A local Telkomsel line from an authorized retailer does include an Indonesian number, which is what makes those codes arrive.

Our Honest Summary

Holafly solves one problem well: not wanting to think. The app is good, support is genuinely 24/7 when ours is not, the refund window is longer than ours, and on a 3-day trip they are cheaper. We will say all of that plainly.

But the word unlimited is doing a lot of work. There is a daily cap they will not publish — Airalo publishes theirs, Ubigi publishes a range, Holafly gives you nothing. The hotspot is capped far harder than the phone data, at roughly one video call a day. They will not tell you which of Indonesia's three networks you are on. And the price scales with every night you stay while ours does not.

By day 5 we are 36% cheaper. By two weeks, 64%. You get an Indonesian +62 number, which is what actually makes Grab, Gojek and QRIS work, on Telkomsel — the network with 157.6 million subscribers and the widest coverage in the country. And if something breaks, you get a person on WhatsApp in Bali rather than a ticket.

Long weekend in Seminyak? Buy Holafly. Anything longer, buy a real Telkomsel line — and since Telkomsel cannot sell you one online, that means an authorized retailer like us.

Holafly prepaid prices were checked on 22 August 2026; the Holafly Plans subscription price is from Holafly's own comparison pages, checked 24 August 2026. Fair use figures for Airalo and Ubigi are taken from those companies' own published policies. Holafly does not publish a figure, so their numbers are as reported by users and reviewers. Operator subscriber figures are from published industry data (Telkomsel Q3 2025; Indosat and XLSmart Q4 2025) and award results from Ookla and Opensignal as announced in 2026. All subject to change — if you find a figure that no longer matches, tell us and we will update it.

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