Balitel is an authorized Telkomsel reseller in Bali. Every Balitel eSIM includes a real Indonesian phone number (+62) for Gojek, Grab and GoPay — not just data — and works across all of Indonesia.
What is included in every Balitel eSIM?
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Every Balitel eSIM is a local Telkomsel line with a real Indonesian +62 phone number, 30 minutes of local calls and 30 SMS. Hotspot and tethering are allowed. Balitel registers your phone's IMEI with the Indonesian government for you. The eSIM runs on Telkomsel, Indonesia's largest mobile network, so it works in Bali, Jakarta, Yogyakarta, Surabaya, Medan and the rest of Indonesia. If you run out of data, Balitel can top up the same number on any plan.
Can I sign up for Gojek and Grab with a Balitel eSIM?
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Yes. Gojek and Grab send a verification code by SMS when you sign up, and that code does not always arrive on a foreign phone number. A Balitel eSIM gives you a real Indonesian +62 number, so the code arrives on a local line. The same number lets you top up GoPay, OVO and DANA, pay with QRIS, and take calls from your driver.
Do I need an Indonesian phone number for Shopee and Tokopedia?
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Yes. Shopee and Tokopedia, Indonesia's two biggest online shopping apps, need an Indonesian phone number (starting with +62 or 08) to create an account. A Balitel eSIM gives you a real Indonesian +62 number, so you can sign up, receive the verification code and shop. Couriers also call or message that number when they deliver to your hotel or villa.
How is a Balitel eSIM different from a travel eSIM?
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Most international travel eSIMs are data-only and have no Indonesian number. A Balitel eSIM is a local Telkomsel line with a real +62 number, so Indonesian apps, e-wallets and local calls work. The trade-off: a local line needs your phone's IMEI registered, and that needs your passport. Travel eSIMs skip this step. Balitel deletes your passport details as soon as the registration is done.
How does a Balitel eSIM work?
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- Check that your phone supports eSIM and is not locked to your home carrier (see compatible phones).
- Buy a Balitel plan — before your trip, or after you land.
- Fill in the short form: passport photo, a selfie holding your passport, your phone's IMEI and your arrival date.
- Balitel sends your QR code on WhatsApp, with email as a backup. You can install it at home over wifi.
- Balitel activates your line once you are in Indonesia, on your arrival date, in about 10 minutes, between 8:00 AM and 2:00 AM Bali time. Your plan's days start at activation, not when you buy or install.
Which Balitel plan should I pick?
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Allow about 1 GB per day of your trip, and double it if you watch video most days. A 10-day trip needs about 10 GB. Balitel's 30-day plan comes in 10, 20, 53 or 103 GB. For stays longer than 30 days, pick the 60-day plan (150 GB) or the 90-day plan (200 GB): tourist eSIMs cannot be extended, and Telkomsel allows only two tourist IMEI registrations a year per phone and per passport.
Can I get a refund on a Balitel eSIM?
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Yes, if the eSIM has not been activated. Unactivated Balitel eSIMs are fully refundable within 30 days of purchase, even if already installed. Once activated, the number has been issued and the eSIM is not refundable, except for a technical fault Balitel cannot fix.
Who is Balitel?
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Balitel is an authorized Telkomsel retailer (registered outlet 3301071729), operated by CV Cahaya Berkat Sejahtera, an Indonesian company, and run by Sheila Theodora. It is part of Diamond Handphone, a Bali phone retailer since 1998. Store: Jl. Raya Kuta No.7, Tuban, Kuta, Bali. WhatsApp support: +62 813-3945-804, 8:00 AM to 2:00 AM Bali time. Email: hello@balitel.com.
