Shipping policy

Balitel's Bali Indonesia eSIMs are digital. There is no physical shipping and no shipping fee.

How You Receive Your eSIM

After your payment is confirmed, we send your eSIM by WhatsApp to the phone number on your order. You'll receive a QR code and step-by-step installation instructions.

Delivery Time

Delivery is electronic and usually immediate — most orders arrive within minutes. During busy periods, it may take up to a few hours. If you haven't received your eSIM on WhatsApp within 24 hours, message us at +628133945804 or email hello@balitel.com

IMEI Registration

Because Balitel eSIMs use a local Indonesian number, your device needs IMEI registration to work on the network. We handle this registration for you as part of the service. To do this we need accurate device (IMEI) and passport details from you. Registration is typically completed within 10 minutes of receiving your details — provide them correctly to avoid delays.

Wrong Phone Number

If you enter an incorrect WhatsApp number at checkout, contact us right away at hello@balitel.com so we can resend your eSIM QR code to the correct number.